Convenience and access are among the top reasons patients turn to urgent care. In an effort to meet increased demand for these services, Penn Medicine Lancaster General Health (LGH) sought to expand its existing outpatient center by doubling the size of the current facility on the same, previously developed parcel of land. Expanding comprehensive, high-quality services to their Kissel Hill location makes it easier for patients to receive care and aids in the well-being of the community. The 15,000 SF building expansion also features a new on-site pharmacy in addition to the existing primary- and pediatric-care, sports medicine, physical therapy, laboratory, sleep, and imaging diagnostic services.
Aggressive Project Schedule Achieved Through Focused, Efficient Team Communication
RGS worked with a multidisciplinary team to conceive and refine a new site design for the enlarged structure while shepherding the project through the required entitlement processes. By facilitating early discussions with the appropriate stakeholders and by making strategic design decisions to limit site disturbance, the need for a zoning review process and NPDES permitting was eliminated, saving both time and construction costs. Ultimately, this essential health care project received Final Land Development Plan approval within three months from the project kick-off date.
Developing a Safe and Consistent Patient Experience
Improvements to site circulation for motorists and pedestrians were a critical program goal. To that end, the RGS team designed a new, expansive patient drop-off area, improved accessible parking areas, and pedestrian connection from the adjoining street’s sidewalk to the building’s main entrance. RGS also tailored a sophisticated plant palette to complement LGH’s new architectural branding elements, its distinctive building materials, and its signage colors.
Today, patients will enjoy the site’s redesign the moment they step onto the Kissel Hill Urgent Care Center campus, with the completed project enhancing both the guest and patient experience.
